ABSTRACT
During the pandemic of COVID-19, the education sector has been heavily hit, forcing the educational institutions to close. Throughout the COVID-19 pandemic, Malaysia’s education system placed heavy emphasis on online learning to substitute direct conventional instruction. The aim of the research is to determine student acceptability of e-learning implementation following COVID-19 in a Pondok school in Kelantan. This study intended to ascertain the implications of students’ characteristics and technology acceptance models on their future behavioural intentions to use e-learning continuously. This quantitative research included 100 students from a Pondok school in Kelantan. Self-administered questionnaires were used to gather data and Partial least square structural equation modelling (PLS-SEM) was used in the data analysis. Outcomes from this study showed that students’ characteristics are positively affected by students’ motivation, students’ mindset and computer competency. Perceived ease of use and perceived usefulness positively affect technology adoption. On the other hand, economic deprivation negatively affects technology adoption. Furthermore, students’ characteristics and technology adoption positively affect the behavioural intent to continuously engage in e-learning in the future. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.
ABSTRACT
It is evident that the impacts of COVID-19 crisis on education inevitably require a myriad of innovations on the delivery of conventional financial management courses in higher-educational institutions. The Future-Ready Financial Management Course (FRFMC) was one of a plethora of innovations that was developed to uncover the gap in the current curriculums. It also aims to cultivate and expand the abilities of students by enriching teaching contents and optimizing teaching methods through the Future-Ready Curriculum using a modified Attracting, Informing, Positioning and Delivering model. The development of FRFMC is extremely important as it can be used a means to attract non-finance students background to show interest in studying finance. Furthermore, the FRFMC dramatically changed the way higher-educational institutions, specifically educators in a financial management course to engage more efficiently and effectively with their new batches of digitally native and technologically savvy students. The reality is, many students are now on remote learning mode, highly depending on technology especially during the COVID-19 pandemic. While many students are considered sophisticated users of technology, few non-finance students are found struggling to learn the basics of finance for entrepreneurs. The FRFMC intends to cater to both groups of students. A number of 431 questionnaire surveys were collected among the non-finance student of Universiti Malaysia Kelantan and observations was adopted as the mechanisms to examine the students’ experience during the FRFMC implementation. The findings show that financial management courses can indeed be taught in a more innovative and effective way in order to draw the interest of non-finance students to take up more technical courses in the future. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.
ABSTRACT
Providing good quality service in business activity is an important aspect for a sustainable competitive advantage. Customer satisfaction leads to an organization’s success. The relationship between service quality dimensions and customer satisfaction and the factors influencing customer satisfaction of Pos Laju Malaysia service during Pandemic Covid-19 were examined in this study. By applying the modified SERVQUAL model, four service quality dimensions (reliability, assurance, empathy and responsiveness) were used as the independent variables. Quantitative research and convenience sampling methods were used for data collection among Pos Laju Malaysia’s users. 383 questionnaires were collected through an online survey. Both spearman’s rho correlation analysis and multiple linear regression through IBM SPSS were applied. The findings found that reliability, empathy, assurance, and responsiveness were positively and significantly associated with customer satisfaction toward Pos Laju Malaysia services. Among four service quality dimensions tested, reliability was the strongest factor influencing customer satisfaction on courier services (Pos Laju Malaysia) during Pandemic Covid 19. These findings are essential to the practitioners specifically Pos Laju Malaysia in improving their existing practice in order to make sure their service meets customer satisfaction consistently. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.